17. June 2024
At ETHEN ROHRE, we understand that you are more than just a number in our system. In our customer relationship with you, we see ourselves not only as a business partner, but also as a partner and advisor.
We take note of your company-specific difficulties, whether it is inflation, uncertainties in the supply chains or similar challenges. We are ready to work proactively and find solutions to your problems.
With the aim of continuously improving our service and meeting your needs in an even more targeted manner, we conducted a customer survey in February and March to evaluate your satisfaction. The results confirm our positive development and the existing potential for improving our performance.
Many thanks to all those who took part in our survey.
You can download the results here.
Our efforts to be your partner and advisor are also reflected in the results. 97% of all those involved are satisfied with our partners. Thank you for your feedback!
Around 81% prefer to contact our team by email, and most expect a response on the same or next day. These results will be integrated into our team, and we will continue to work on our availability for you.
To give you a better impression of our team and who is behind the names, we are introducing you today to two employees who are a great support in order processing and in the background.
Your enquiries in trustworthy hands
We are happy to answer any questions you may have about orders and confirmations by phone or email. Petra Derissen, Jens Klauke and I — Tobias Kirch — will do our best to answer your enquiries as quickly as possible.
Our internal processes are structured in such a way that our team is always able to record and forward the information you need quickly and easily. However, should it happen that a telephone query cannot be answered immediately, we will inform you and endeavour to find a quick solution.
It is very important to our team that you feel understood and that we take your concerns seriously. We realise how important our capillary and precision tubes are for you, and therefore we strive for security in your orders and deliveries.
Contact us if you have any questions about your orders and order confirmations!
Petra Derissen
Phone: +49 241 900 716 14
Mail: petra.derissen@ethen-rohre.de
“I really appreciate the respectful interaction, the short decision-making processes and the proximity to production — you’re always up to date.”
Jens Klauke
Phone: +49 241 900 716 13
Mail: jens.klauke@ethen-rohre.de
“The positive working atmosphere in the team plays a key role in ensuring that our collaboration runs smoothly and that we get along well as colleagues.”
I hope these insights will help you to better understand how we work and to get to know our team better.
Kind regards
Tobias Kirch, CEO
We turn tubes into technologies of the future - piece by piece, metre by metre.
With a committed team, with a desire for innovation and investment and with a genuine passion for tubes.
ETHEN ROHRE GmbH
Based on15reviews
We are certified by TÜV Rheinland